Terms and Conditions

Effective Date: 26 March 2026 | Version: 1.0

Parent Company Studio (ABN: 96 900 902 387) Studio H13, Balam Balam Place, 15 Phoenix St, Brunswick VIC 3056 hey@set.space

1. Introduction and Agreement

Welcome to Set Space, a location and project management platform operated by Parent Company Studio (ABN: 96 900 902 387), a partnership (‘we’, ‘us’, ‘our’, or ‘the Partnership’). Set Space is accessible via our website and associated applications at set.space (collectively, the ‘Platform’).

By creating an account, accessing, or using the Platform in any way, you (‘User’, ‘you’, ‘your’) agree to be bound by these Terms and Conditions (‘Terms’). If you do not agree to these Terms, you must not access or use the Platform.

If you are using the Platform on behalf of an organisation or business, you represent and warrant that you have the authority to bind that entity to these Terms, and references to ‘you’ include that entity.

2. Definitions

In these Terms, the following definitions apply:

‘Account’ means a registered user account created to access the Platform.
‘AI Features’ means any artificial intelligence or machine learning functionality provided through the Platform, including image analysis, description generation, and similarity search.
‘Collection’ means a user-created grouping of Locations and associated content within the Platform.
‘Content’ means all data, text, images, files, metadata, annotations, comments, and other materials that you upload, submit, or create through the Platform.
‘Location’ means a physical space documented within the Platform, including associated geographic coordinates, images, and notes.
‘Platform’ means the Set Space web application, APIs, and all related services operated by us at set.space.
‘Project’ means a user-created organisational structure containing Collections and Locations.
‘Services’ means all features and functionality made available through the Platform.
‘Storage Quota’ means the allocated data storage limit applicable to your subscription plan.
‘Subscription Plan’ means the applicable free or paid tier selected by you.

3. Eligibility and Account Registration

3.1 Eligibility

You must be at least 18 years of age to create an Account and use the Platform. By registering, you represent and warrant that you meet this age requirement and that all information you provide is accurate, current, and complete.

3.2 Account Creation

To access most features of the Platform, you must register for an Account using a valid email address and password. You are responsible for:

Maintaining the confidentiality of your login credentials;
All activity that occurs under your Account;
Notifying us immediately at hey@set.space if you suspect unauthorised access to your Account.

3.3 Invitations

Users may be invited to access specific Collections or Projects by other registered users. If you accept an invitation, these Terms apply to your use of the Platform from the moment you access the shared content, whether or not you create a full Account.

3.4 Account Security

We implement industry-standard security measures, including account locking after repeated failed login attempts. We reserve the right to suspend or lock Accounts where we reasonably suspect unauthorised access or a breach of these Terms.

3.5 Administrator Accounts

Certain Accounts may be designated as administrator accounts (‘Admin Accounts’) with elevated privileges, including the ability to manage other users, Collections, and system-level settings. Administrators accept additional responsibility for the lawful use of those privileges.

4. Subscription Plans and Payments

4.1 Free Tier

We offer a free tier that provides access to core Platform features subject to applicable usage limits as published on our website at set.space from time to time. Free tier features may be modified, restricted, or discontinued at our discretion.

4.2 Paid Subscriptions

Paid subscription plans provide access to additional features and higher usage limits. Subscriptions are billed on a recurring basis (monthly or annually, as selected) through our payment processor, Stripe. By subscribing to a paid plan, you authorise us to charge your nominated payment method on a recurring basis until cancellation.

4.3 Pricing Changes

We reserve the right to modify our pricing at any time. We will provide at least 30 days’ written notice of any price increase to existing subscribers. Continued use of a paid subscription after the effective date of a price change constitutes your acceptance of the new pricing.

4.4 Cancellation and Refunds

You may cancel your subscription at any time through your Account settings. Upon cancellation, you will retain access to paid features until the end of your current billing period. We do not provide refunds for partial billing periods, except where required by applicable Australian Consumer Law.

4.5 Australian Consumer Law

Nothing in these Terms limits, excludes, or modifies any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or other non-excludable consumer protection legislation. To the extent permitted by law, our liability under any non-excludable consumer guarantee is limited to re-supplying the relevant services.

5. User Content

5.1 Ownership

You retain ownership of all Content that you upload, create, or submit through the Platform. These Terms do not transfer any intellectual property rights in your Content to us.

5.2 Licence to Us

By uploading or submitting Content to the Platform, you grant us a non-exclusive, worldwide, royalty-free, sublicensable licence to:

Store, host, reproduce, and display your Content solely for the purpose of providing and improving the Services;
Process your images using AI Features to generate descriptions, metadata, embeddings, and analytical outputs as described in Section 9;
Create anonymised, aggregated derivative data from your Content for the purposes of improving Platform functionality and AI model performance, provided that such data cannot reasonably be used to identify you.

This licence continues for as long as you maintain an Account or until you delete the relevant Content, subject to our data retention practices described in our Privacy Policy.

5.3 Your Representations

You represent and warrant that:

You own or have the necessary rights, licences, and permissions to upload and use all Content you submit;
Your Content does not infringe the intellectual property rights, privacy rights, or other rights of any third party;
You have obtained all necessary consents from individuals whose personal information or images appear in your Content;
Your Content complies with all applicable laws and these Terms.

5.4 Content Responsibility

We are not responsible for reviewing all Content uploaded to the Platform. You are solely responsible for your Content and any consequences of sharing or publishing it.

6. Acceptable Use Policy

6.1 Permitted Use

The Platform is intended for lawful purposes related to documenting, organising, and managing physical locations and spaces. You may use the Platform for personal, commercial, or professional purposes, subject to these Terms and your Subscription Plan.

6.2 Prohibited Conduct

You must not use the Platform to:

Upload, share, or distribute content that is unlawful, defamatory, obscene, offensive, or that promotes discrimination or harm;
Infringe any third party’s intellectual property, privacy, or other rights;
Upload malware, viruses, or any other harmful or disruptive code;
Attempt to gain unauthorised access to any part of the Platform or other users’ Accounts;
Scrape, harvest, or extract data from the Platform using automated means without our prior written consent;
Use the Platform in any manner that could damage, disable, overburden, or impair our infrastructure;
Engage in any activity that is deceptive, fraudulent, or misleading;
Use the Platform or AI Features to process, store, or analyse classified government information or data subject to special regulatory requirements for which the Platform has not been certified;
Circumvent or attempt to circumvent any storage quota, usage limit, or security measure.

6.3 Location and Image Content

You must only upload images and location data that you have the right to share. You acknowledge that images may contain embedded metadata (including GPS coordinates) and accept responsibility for any privacy implications arising from the content you upload.

7. Storage, Quotas, and Data Limits

7.1 Storage Quotas

Free Tier

As published on our pricing page at set.space

Paid Plans

Up to 1000 GB total image storage per Account (or as specified in your plan)
Per-file limit: 500 MB per image upload
AI Token Budget: Up to 10 million tokens per Account per calendar month

7.2 Accepted File Formats

The Platform accepts the following image formats: PNG, JPEG, GIF, HEIC, and HEIF. We reserve the right to reject files that do not conform to supported formats or that exceed applicable size limits.

7.3 Quota Enforcement

If you exceed your Storage Quota or AI token budget, we may restrict your ability to upload additional Content or use AI Features until you reduce your usage or upgrade your Subscription Plan. We will endeavour to provide you with advance notice of approaching quota limits.

7.4 No Guarantee of Storage

While we take reasonable steps to maintain the availability and integrity of your stored Content, we do not guarantee perpetual storage. You are solely responsible for maintaining independent backups of any Content you consider important.

8. Collaboration and Sharing Features

8.1 Inviting Collaborators

You may invite other registered users to view or contribute to your Collections and Projects. By sharing access, you acknowledge and accept responsibility for the actions of collaborators within shared spaces you control.

8.2 Public Sharing via Secure Links

The Platform allows you to generate public sharing links (‘Share Links’) using secure tokens for individual Locations, Collections, and Projects. You understand and acknowledge that:

Any person who obtains a Share Link will be able to view the associated Content without authentication;
Share Links may be forwarded or distributed by recipients beyond your control;
You are solely responsible for any Content made publicly accessible via Share Links;
We strongly recommend reviewing the Content you share publicly for any sensitive information, including embedded GPS metadata in images, prior to generating a Share Link.

8.3 Revoking Access

You may revoke collaborator access or disable Share Links at any time through your Account settings. Revocation takes effect promptly but we cannot guarantee that all previously distributed links will immediately cease to function in all circumstances.

8.4 Collaborator Conduct

All collaborators accessing the Platform, including through invitations, are bound by these Terms. If a collaborator violates these Terms, we may suspend or terminate their access, and you as the account holder may also bear responsibility for Content within your shared spaces.

9. AI Features and Automated Processing

9.1 AI Image Analysis

When you upload images to the Platform, we may automatically process them using AI Features to generate:

Descriptive text and captions;
Identified features, colour palettes, and mood attributes;
Space type classifications;
Vector embeddings for visual similarity search.

This processing is performed using third-party AI service providers. By uploading images, you consent to this automated processing.

9.2 AI-Generated Content Disclaimer

Important: AI-generated descriptions, classifications, and analyses are produced automatically and may contain errors, inaccuracies, or omissions. We make no warranties regarding the accuracy, completeness, or fitness for purpose of any AI-generated output. You should not rely on AI-generated content for critical decisions without independent verification.

9.3 Token Usage

AI processing consumes tokens from your monthly AI token budget. We track token usage per Account and will notify you when you approach your limit. We do not guarantee any specific processing speed or availability of AI Features at all times.

9.4 Opt-Out

Where technically feasible, we will provide options to disable automatic AI processing for specific images or Locations. Contact us at hey@set.space to discuss available options.

10. Geographic and Location Data

By using location features, you acknowledge that:

Geographic coordinates (latitude and longitude) that you enter or that are extracted from image EXIF metadata will be stored and used to power mapping, distance calculations, and location-based features;
We use third-party geocoding services to convert addresses to coordinates and vice versa;
Location data associated with publicly shared content will be accessible to anyone with the relevant Share Link;
You are responsible for ensuring that storing and sharing geographic data about specific locations complies with any applicable obligations you may have to the owners or occupants of those locations.

11. Intellectual Property

11.1 Platform Ownership

All intellectual property rights in the Platform, including its software, design, trademarks, service marks, logos, and documentation, are owned by or licensed to us. Nothing in these Terms grants you any rights in the Platform itself beyond the limited licence to use the Services described herein.

11.2 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Platform (‘Feedback’), you grant us a perpetual, irrevocable, royalty-free licence to use, reproduce, modify, and incorporate that Feedback into the Platform or other products and services without any obligation to you.

11.3 DMCA / Copyright Complaints

We respect intellectual property rights and expect our users to do the same. If you believe that Content on the Platform infringes your copyright, please submit a written notice to hey@set.space containing:

Your full name and contact details;
Identification of the copyrighted work you claim has been infringed;
Identification of the allegedly infringing material and its location on the Platform;
A statement that you have a good faith belief the use is not authorised by the copyright owner;
A statement that the information in your notice is accurate, and under penalty of perjury, that you are the copyright owner or authorised to act on their behalf.

We will investigate all valid notices and take appropriate action, which may include removing infringing Content and, in cases of repeat infringement, terminating the associated Account.

12. Termination and Suspension

12.1 Termination by You

You may terminate your Account at any time by contacting us at hey@set.space or through your Account settings. Upon termination, your right to access the Platform ceases immediately, subject to applicable data retention obligations.

12.2 Termination by Us

We reserve the right to suspend or terminate your Account, with or without notice, if:

You breach any provision of these Terms;
We are required to do so by law or court order;
Your Account has been inactive for an extended period (currently 24 months) and you have not responded to prior notice;
We reasonably suspect fraudulent, abusive, or harmful activity associated with your Account;
We discontinue the Platform or a material portion thereof.

12.3 Effect of Termination

Upon termination of your Account:

Your licence to use the Platform ceases immediately;
We will retain your Content for a period consistent with our data retention policy before deletion, subject to legal obligations;
You may request an export of your Content prior to termination by contacting hey@set.space;
Any outstanding payment obligations remain due and payable.

12.4 Soft Deletion

Certain deletions within the Platform (including deletion of Locations, Collections, and Projects) may be subject to soft deletion, meaning the data is hidden from your view but retained in our systems for a period before permanent deletion. This allows for recovery in the event of accidental deletion. Please contact us promptly at hey@set.space if you need to recover deleted Content.

13. Disclaimers and Limitation of Liability

13.1 Platform Provided ‘As Is’

To the maximum extent permitted by law, the Platform and Services are provided ‘as is’ and ‘as available’, without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

13.2 Service Availability

We do not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. We may suspend or restrict access to the Platform for maintenance, upgrades, or other operational reasons without prior notice.

13.3 Limitation of Liability

To the maximum extent permitted by applicable law, our total cumulative liability to you for any claims arising from or relating to these Terms or the Platform — whether in contract, tort, negligence, statute, or otherwise — shall not exceed the greater of:

(a) the total fees paid by you to us in the 12 months preceding the claim; or

(b) AUD $100.

This limitation applies even if we have been advised of the possibility of such damages.

13.4 Exclusion of Consequential Loss

To the maximum extent permitted by law, we exclude all liability for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of profits, loss of revenue, or loss of business opportunity, arising from your use of or inability to use the Platform.

13.5 Data Loss

We implement reasonable technical safeguards to protect your Content, but we are not liable for any loss, corruption, or unauthorised access to your Content resulting from circumstances beyond our reasonable control, including hardware failure, cyberattack, natural disaster, or third-party service outages. You are responsible for maintaining independent backups of important data.

14. Third-Party Services

The Platform integrates with the following third-party service providers. Your use of the Platform involves data being processed by these providers in accordance with their own terms and policies:

Stripe — payment processing (stripe.com/privacy)
Amazon Web Services (AWS S3) — file and image storage
Postmark — transactional email delivery
External AI/LLM API providers — AI image analysis and vector embedding generation
Geocoding service providers — address lookup and reverse geocoding
Appsignal — error monitoring and application performance

We are not responsible for the practices, availability, or content of any third-party services. We encourage you to review the privacy policies and terms of these providers.

15. Privacy

Our collection, use, and disclosure of personal information is governed by our Privacy Policy, available at set.space/privacy, which forms part of these Terms and is incorporated herein by reference. Please read our Privacy Policy carefully. By using the Platform, you consent to the collection and use of your information as described therein.

16. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you via email (to the address associated with your Account) and/or by a prominent notice on the Platform at least 14 days before the changes take effect. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Terms.

The current version of these Terms will always be available at set.space/terms.

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria and any courts competent to hear appeals from those courts.

17.2 Dispute Resolution

Before initiating formal legal proceedings, we encourage you to contact us at hey@set.space to attempt to resolve any dispute informally. We will endeavour to respond to your complaint within 10 business days.

17.3 Class Action Waiver

To the extent permitted by law, you agree to resolve any disputes with us on an individual basis and waive any right to participate in a class action or class-wide arbitration.

18. General

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us regarding your use of the Platform and supersede all prior agreements.

18.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

18.3 Waiver

Our failure to enforce any provision of these Terms will not be construed as a waiver of our right to do so in the future.

18.4 Assignment

You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a change in the Partnership’s composition, a merger, acquisition, or sale of substantially all of our assets.

18.5 Contact

For all legal and general enquiries:

Email: hey@set.space Mail: Parent Company Studio, Studio H13, Balam Balam Place, 15 Phoenix St, Brunswick VIC 3056